GrayBearStudio

Support

FoodWise

FoodWise provides research-based education, not medical advice. Talk to a qualified professional before changing your diet, supplements or fasting.

Common questions

How does FoodWise score a meal?

Every meal runs through a fixed formula, so the same meal always gets the same score. Five areas are scored: Glycemic, Inflammation, Cardiovascular, Cognitive and Muscle. Each one measures how closely the meal fits an eating pattern that research associates with healthy aging, not calories. Your day is a weighted blend of the five. In the app, tap the (i) next to any score to see exactly what it weighs.

Why do the five scores disagree so much?

Because they measure different things. A steak is strong for Muscle and weak for the Cardiovascular pattern; a bowl of berries is close to the reverse. A meal that is strong in one area and softer in another is completely normal. That trade-off is the point, not a glitch.

The app got a food or portion wrong. How do I fix it?

Before you save, you can remove a food, add one that was missed, or adjust a portion, and the scores update as you go. Estimates from a photo are estimates, and good light with the whole plate in frame helps most. If something is consistently wrong, email us at foodwise@graybearstudio.com.

Why didn't my barcode scan work?

The product may not be in the free open food database we use yet (newer and regional items often are not), the barcode may have been blurry or dimly lit, or the connection dropped. Try steadier light with the barcode filling the frame, or photograph the meal instead. When a scan fails nothing is logged, so you can retry freely.

Do you keep my photos?

No. A photo is used to read the meal and then discarded. That is also why an older meal shows a food icon instead of its photo when you share it.

How do I connect or disconnect Apple Health?

Connect from the Apple Health tile in the app. To disconnect, open the Health app on your iPhone, go to Sharing, then Apps, choose FoodWise and turn the categories off. Health data is only ever shown for context and never affects your score.

I forgot my password.

On the sign-in screen, enter your email and tap the password reset option. Check your junk folder if the email does not arrive within a few minutes.

How do I delete my account?

Account, then Delete account. Everything is removed permanently and cannot be recovered.

Still need help?

Email foodwise@graybearstudio.com. Include your device model and software version if something is not working. We read every message.