GrayBearStudio

Support

DomiLedger

Common questions

Where is my information stored?

On your iPhone only. DomiLedger has no account and no server, so there is nothing to sign in to and nothing stored with us.

How do I move my records to a new phone?

Open the Ledger tab and choose Back up data, then save the file to iCloud Drive or Files. On the new phone, install DomiLedger and choose Restore from backup. Photos in renting-mode condition records are not yet included in this backup file (the app tells you when this applies); they stay on your phone and in your iPhone's own backup if that is turned on.

How do recall checks work?

DomiLedger checks the brand and model you entered against the U.S. Consumer Product Safety Commission's recall records. A match on the model is shown as a possible recall to verify; a brand-only match is shown as information. Checks need an internet connection, and if a check cannot run the app says so. Always confirm a recall against the official notice before acting on it.

What is renting mode?

Switch between Owning and Renting at the top of the Home screen. Renting separates the jobs that are usually yours from those that usually fall to the property, and adds a Records tab for dated condition photos. Who does what varies by lease, so the app's split is a starting point, not a statement of what your lease says.

Do my condition photos keep the date they were taken?

Yes, where the photo file has one. Photos taken in the app use the moment you took them; photos from your library use the date the camera stored. If a photo has no date of its own, the app says so and dates it with its record instead of guessing.

How do I restore a purchase?

Open the Ledger tab and choose Restore purchases. Use the same Apple ID you bought Pro with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose DomiLedger. Deleting the app does not cancel a subscription.

Still need help?

Email domiledger@graybearstudio.com. Include your device model and software version if something is not working. We read every message.